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Are you a professional who wants to:
  • Consistently attract and retain great clients?
  • Run a more efficient and profitable practice?
  • Elevate the client experience?
  • Drive enterprise value?
  • Deploy a scalable growth model?
  • Create a panoramic branding strategy?
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Pareto Systems is a consulting firm dedicated to knowledge-for-profit professionals. Our practice management and relationship management programs are ideally suited for:
  • Financial Professionals
  • Insurance Specialists
  • Estate Planning Attorneys
  • Accounting Professionals
  • Trust Specialists
  • Wholesalers
  • All knowledge-for-profit professionals
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2019-03-14 • 2 minute read

Implement the process, and the results will come.

From one of my trusted consultants Robyne Zimmerman: www.paretosystems.com/coach-robyne-zimmerman

"An email from my client read:

We want to personally thank you for all your efforts, as we are definitely enjoying the results from the whole Pareto process. It must give you great satisfaction for making a big difference with the many teams you have coached over the years.

I really do get satisfaction from having such a big impact with the teams I work with. Our major focus when engaging with our clients is implementation. When I can help my clients to implement, the results come, each and every time. To hear feedback like this is great validation for the process, but it’s the clients that are doing the heavy lifting and who are the major reason they are seeing their success.

It puts a smile on my face knowing that the work we do really does make a difference in their lives and in their office. Not many people can say that about a job that they do - that they're able to really make a difference. It's not a job for a job sake. I thrive on it. I love it and it makes it all worthwhile.”

Learn more about becoming Pareto Certified: www.paretocoachesnetwork.com

2019-03-14 • 8 minute video

Have you ever been curious as to what goes on during a consultation, training session or in meetings at Pareto Systems? The Fly on the Wall series give you the opportunity to do just that, listen in to real meetings and consultations with Duncan MacPherson and our team. We hope you enjoy this call and being a FLY ON THE WALL.

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2019-03-13 • 20 second read

After completing a client classification process, you will be able to identify three types of clients: Customers, clients and advocates. The value of your business has virtually nothing to do with how many clients you have and everything to do with how many advocates you have.

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2019-03-12 • 3 minute read

One of our clients, Perry has been in the business for about four years, and manages the assets of about 200 households. Perry heard about the concept of doing a Client Advisory Council some time ago, but really couldn't picture what the outcome would be, and as a result, procrastinated about doing one. After attending a session with a Pareto Systems’ speaker, however, he liked what he heard and decided to take the plunge.

A Client Advisory Council (CAC) is an elite group of your very best clients. The group meets regularly to act as a “board of directors” to help you shape your business. They act as a forum for exploring customer service ideas. Another advantage of the Council is that it gives you the opportunity to spoil your top clients rotten. A CAC can be anything from a lavish dinner to--well, you name it. The sky is really the limit. After all, the more fun CAC events are, the more likely you are to exceed expectations, and the more likely it is that your best clients will talk about these events with their family and friends. This will, in turn, stimulate referrals.

Perry’s experience with the CAC is typical of the stories we hear from our clients. Perry told me that he recognizes that a lot of advisors seem to think this kind of activity is frivolous. Plus, though he was pretty sure he was doing a good job with his clients, before the CAC he had some trepidation about what he was going to hear. However, now that the dust has settled, he says the council was the best thing he ever did for his business.

So, what happened that night? Perry said that his clients left feeling extremely secure and positive about their choice of advisor, and that he left feeling totally empowered about the way he was running his business. In fact, towards the end of the evening, when Perry asked the question "have I earned the right for you to recommend me to your friends and family?" he said his clients started trying to one-up each other with referral suggestions! He said it was basically a mutual admiration scenario. It was the perfect environment to competitor-proof his clients and to reinforce his recommendation process.

By the way, Perry is going to be hold another CAC meeting in 6 months, and his manager now wants to do one as well.

Hopefully, you find Perry’s experiences inspiring and you want to host your own Client Advisory Council so that you too can develop your business, competitor-proof your best clients, and enjoy a steady stream of quality, qualified referrals.

Continued Success!

Contributed by Duncan MacPherson

2019-03-12 • 5 minute video

Branding is incredibly powerful in terms of persuasive impact! In this episode, Duncan discusses positioning your value and creating professional contrast to help position referrals as a value-added service.

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2019-03-11 • 20 second read

Think about congruency. Being congruent means I would never tell you to do something I wouldn't do myself. It means I would never say something about someone that would be different if they were present or not. Ultimately what it communicates is 'I do what I say'.

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2019-03-08 • 20 second read

A mentor has to be congruent and not overstep their own responsibilities while liberating the team to do what they get paid to do. You’ve got to focus on what you get paid to do and have others do the same.

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2019-03-08 • 20 second read

WEBINAR INVITATION: The Indispensable CSA Part II - Click to register free: attendee.gotowebinar.com/register/3026210439690679563

For Advisors, their support team is the secret to an efficiently run practice. They are the glue that keeps things together, and they ensure a consistent client experience. In this fast-paced webinar, Duncan MacPherson and Elaine Christakos outline a proven approach that enables support team members to help professionalize the fit, onboarding, and ongoing client service processes. This approach details how to:

  • Examine your process for onboarding new clients
  • Ensure consistency throughout the client relationship
  • Assign roles and responsibilities within the team
  • Enhance overall client experience to move clients to advocacy

Thursday, March 28th at 4:10 PM Eastern/1:10 PM Pacific

Click to register free: attendee.gotowebinar.com/register/3026210439690679563

Can’t make it? Register anyway and we’ll send you a link to the recording...

2019-03-07 • 7 minute video

Your number one addressable audience is your top clients and implementing a Client Advisory Council will help competitor proof, capture money in motion and create advocacy.

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2019-03-06 • 20 second read

Entrepreneurship is all about working on the business … it means it's professionalizing and standardizing everything. Creating an Org chart, creating a playbook, bringing on and prepping a protégé, all are vital steps.

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