Take a hard look at your operation. Would it run like a Swiss watch if you weren’t there all the time? Could you convince me, today, that your enterprise is a true business and not just a company that sells things? Have you created something with great value, predictable outcomes and ironclad systems? Could you provide documentation detailing exactly how to operate and run your business right down to the smallest detail?

If you have created a business with true systems, you already know the freedom and control it has brought to your business and personal life.

WEBINAR INVITATION: The Indispensable CSA Part III - Click to register free: https://attendee.gotowebinar.com/register/343300913708656907

For Advisors, their support team is the secret to an efficiently run practice. They are the glue that keeps things together, and they ensure a consistent client experience.

In this fast-paced webinar, the third in The Indispensable CSA series, Duncan MacPherson and Elaine Christakos outline a proven approach that enables support team members to help professionalize the ongoing client service process. This approach details how to:

• Examine your current client service model
• Develop and refine processes to ensure all clients know what to expect from you
• Assign responsibility to ensure everyone knows their role and stays in their lane
• Systematize your service matrix
• Develop advocacy from you best clients

Wednesday, May 1st at 4:10 PM Eastern/1:10 PM Pacific

Click to register free: https://attendee.gotowebinar.com/register/343300913708656907

Can’t make it? Register anyway and we’ll send you a link to the recording

The benevolence of bringing value and the best way to find yourself is to lose yourself in the service of others.

I have seen many entrepreneurs with successful businesses supported by talented people who unknowingly created self-imposed limitations because everyone in the organization flew by the seat of their pants. Time after time, the creation of an Organizational and Structural Chart followed by the refinement of systems outlined within a Procedures Manual has proven to be essential.

In this episode of The Blue Square Method, Duncan talks to the importance of engaging partners into the process, rather than referring clients out and how that has a major impact on the client experience.

When I ask a professional advisor, “How are things?” nine times out of ten, the answer will be, “I’m extremely busy.” Our response is always, “Busy doing what?”

The Law of Cause and Effect states that your activities will determine your productivity. If you want your productivity to increase, the first place you should look is the activities you engage in which give you the best return on your investment of time and energy.

It’s one thing to want referrals. It’s another thing to deserve them. Ask yourself if the service you provide is enough to consider yourself referable. A commitment to consistent best practices is the foundation of advocacy which leads to fully maximized relationships instead of just a client base.

Watching day turn to night from 7 miles up...

At the San Antonio airport doing my best secret service impression in the hopes of getting upgraded to Air Force One...

Use goal setting to achieve professional contrast and ensure your clients understand and appreciate not just you and your people, but also your practice and your process.