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2020-01-27 20:38:48 • 20 second read

In Minnesota for Stephen Kruchten at Bremer Bank on behalf of Ross Neuman, Rich Jacquemart, Christopher King and Dan Levin, CIMA®, CPWA® at First Trust outlining how to achieve a breakthrough in 90 days!

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2020-01-27 19:05:35 • 20 second read

It’s one thing to want referrals. It’s another thing to deserve them. Ask yourself if the service you provide is enough to consider yourself referable. A commitment to consistent best practices is the foundation of advocacy which leads to fully maximized relationships instead of just a client base.

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2020-01-24 18:40:30 • 20 second read

Many of the most successful professional advisors I know have increased their persuasive impact by radically altering their sales process with prospective clients. These advisors (many of whom used to be salespeople) have evolved into professional consultants; they now strive to attract new clients rather than chase them. Instead of using the old-school sales process to close business, they use a fit process to fast-track new clients to advocacy.

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2020-01-22 21:14:39 • 20 second read

When it comes to practice management, a lot of attention must be placed on the client experience. Using an agenda, having a fit process, onboarding a client systematically and deploying a service matrix are just a few of the essentials that I help advisors put into action to project professionalism and strengthen their client relationships.

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2020-01-22 01:50:46 • 20 second read

In Century City with Mark Seume, Jeffrey Krogh and Craig Pierce with First Trust presenting on scalable growth and enterprise value to an elite group of fee for service professionals.

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2020-01-21 21:19:18 • 20 second read

In Atlanta along with Dan Magnetta, CIMA®, Steve Ritter, Craig Koproski, Jace James and Michael Darr at First Trust presenting to a great group of fee for service professionals.

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2020-01-20 17:35:15 • 20 second read

You are a knowledge-for-profit professional. Your knowledge is your livelihood. I’ve said it before but it’s worth saying again. You aren’t selling tangible things; you are promoting the promise of the future. When it comes to relationship management and client acquisition, it is essential that you take the abstract nature of your business and make it easier to conceptualize by providing people concrete things they can hold in their hands.

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2020-01-17 20:08:51 • 20 second read

Professionalizing every aspect of your business – from your agendas to your onboarding process to your office itself – and infusing each element with your brand, governed by replicable process, is the key to moving from the business running you, to you running the business.

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2020-01-17 14:46:57 • 20 second read

At Lambeau Field in Green Bay along with Strider Elass, Daniel Radosevich, Daniel Blong and Will Click at First Trust for an Elite Advisor Client Event. As Vince Lombardi said, "The best in any field of endeavor are brilliant at the basics."

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2020-01-15 16:55:58 • 20 second read

For many advisors, nowhere in their onboarding process does a new client need to convince the advisor that there is a good fit. It’s the advisor doing all the convincing and, in the process, their salesmanship is actually undermining the lifetime value of the relationship.

The advisor cannot be the only one who gets excited when a new relationship is formed. The client has to have a sense of accomplishment, too.

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2020-01-13 21:05:01 • 20 second read

The office experience you create is an extension of your personal branding. It helps clients connect with you on a deeper level. Consistent service, expectation management and performance will always be primary factors when it comes to long-term relationships, but there are many other factors you can utilize to help insulate your relationships from the things outside your control. How clients feel about you, especially when they meet with you in your office, contributes to their sense of belonging, which can contribute greatly to refer-ability.

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2020-01-10 17:17:52 • 20 second read

Consultants focus on the lifetime value of a relationship. You are in the relationship business as much as you are in the field noted on your business card. Use tangible tools as a symbol of your professionalism and as an extension of your brand, and your results will be outstanding.

Learn more about using tangible tools, visit: https://www.paretosystems.com/concierge.html

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2020-01-08 18:27:42 • 20 second read

An ideal client doesn’t think of you as a basket and one that does isn’t empowering you fully to deliver the best results. An ideal client and advocate thinks of you as someone who liberates them to go live their life. If a customer isn't prepared to take your advice, perhaps you're doing them a disservice by keeping them and you should introduce them to someone else whose advice they will take?

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2020-01-06 17:13:49 • 20 second read

There has to be an alignment of interest, a coincidence of wants, between yourself and an ideal client. What you want now and in the future has to be aligned to coincide with what they want. If you follow that rule, you will build a community of clients who are enlightened, who respect your value, and are engaged in your process.

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2020-01-03 17:52:11 • 20 second read

Think about congruency. Being congruent means I would never tell you to do something I wouldn't do myself. It means I would never say something about someone that would be different if they were present or not. Ultimately what it communicates is 'I do what I say'.

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2020-01-01 19:52:11 • 20 second read

A Very Happy and Prosperous New Year to all of our Friends and Family! We hope 2020 is your best year ever!

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2019-12-30 17:37:00 • 20 second read

A mentor has to be congruent and not overstep their own responsibilities while liberating the team to do what they get paid to do. You’ve got to focus on what you get paid to do and have others do the same.

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2019-12-27 15:00:52 • 20 second read

Entrepreneurship is all about working on the business... it means it's professionalizing and standardizing everything. Creating an Org chart, creating a playbook, bringing on and prepping a protégé, all are vital steps.

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2019-12-26 16:50:18 • 20 second read

There's an element of business success centered on congruency. Do what you say. Your clients follow your strategy, but more than that, they look to your character. They're led not pushed.

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2019-12-23 16:55:02 • 20 second read

It's your adversity that gives your accomplishments meaning. Appreciation and aspiration must go hand in hand.

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2019-12-20 17:26:39 • 20 second read

Keep imprinting your value. Do it in a unique way that creates an energy that helps your clients socialize your value and create advocacy. This is one of the many things that separates the best from the rest.

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2019-12-18 18:04:02 • 20 second read

Use symbols to give your process personality and identity. Having that tie-in can trigger a moment of recognition and awareness for your value.

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2019-12-16 17:41:35 • 20 second read

Frustration and anxiety are born in the space between expectation and reality. If your expectation is high and the results you get are low, you're going to be let down. Work the process and results will come.

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2019-12-13 17:45:40 • 20 sec

Count the costs, be mindful of cause and effect, and be unwavering, borderline unreasonable about continually surrounding yourself with people who bring out the best in you based on the law of environment.

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2019-12-11 17:16:29 • 20 second read

Our decisions have to be aligned with our sense of purpose. All of our relationships have to be aligned with our sense of purpose, as well, which is why in many cases a stepping stone to self-actualization is professionally and respectfully disassociating from relationships that are not a good fit.

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2019-12-09 15:02:36 • 20 second read

It's easy to fixate on our technical ability and our core competencies, but we have to focus on ourselves as well. Jim Rohn said that "we are the average of the five people we spend the most amount of time around" and every now and again we have to assess our environment - because we are products of our environment.

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2019-12-06 17:23:36 • 20 sec

What is the purest form of client acquisition? It is not going out and trying to convince new people, but rather working with the people who are already convinced and showing them how to convince people on your behalf. They go out of their way to wave your flag; not because they're trying to help you grow your business, but because they feel they are doing their friends a disservice if they don't make the introduction.

Convert your top clients into advocates to gain a steady stream of quality referrals with Pareto Systems Total Client Engagement process: https://www.paretosystems.com/total-client-engagement.html

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2019-12-05 21:05:34 • 20 second read

In Palm Springs for a Mastermind session for elite fee-for-service professionals along with Kevin Bishopp, a practice management specialist with First Trust and Elaine Christakos, accountability partner with Pareto Systems. A great time of year to slow things down, tune out the noise and invest the past into the future to make 2020 the best year ever.

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2019-12-04 19:56:49 • 20 second read

If you think about the relationship cycle, the first step when it comes to client acquisition is awareness. A prospective client needs to be aware you exist and you need a process to sift out the real prospects from the mass of suspects, but they need to know you are there.

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2019-12-02 21:28:23 • 20 second read

We all look for balance. Think of balance in terms of work/life: The business is supposed to serve your life, not the other way around. Either you are running a business or it is running you.

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2019-11-29 18:32:18 • 20 second read

Say up front that you understand the prospective client is vetting you, and be clear that you are also vetting them to make sure that you are a good fit and there is an alignment of interest. It is about engagement, and the client empowering the team.

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2019-11-28 14:36:54 • 20 second read

On behalf of the entire team here at Pareto Systems, we wish you and yours a very warm and special Thanksgiving Holiday Season!

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2019-11-27 16:44:24 • 20 second read

Remember, you are not marketing to yourself. What matters is how you are perceived and described by your clients. You don't sell insurance. You're not an insurance broker. Risk management is part of your process. You're not selling something, you're building something. You're building financial independence for your clients. You're building advocacy within those clients. You're building enterprise value, not trading your time for money. Don't be your own best-kept secret, relying solely on skills and intentions that a client can get somewhere else. Skills are important, but everything you do is part of your process. Imprint the panoramic process. Make sure your clients can internalize it, that so they can socialize it to others.

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2019-11-25 20:23:36 • 20 second read

One of the most important attitudinal qualities of an ideal client is that they appreciate your value and don’t question your fees. Do you really want to do business with someone who is completely focused on getting something cheap?

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2019-11-22 21:38:58 • 20 second read

Most professional advisors say they have no idea. Here is a vital piece of actionable advice: Make your clients the voice you listen to. I’ll say it again and again throughout this book: Listen to your clients. They are on the receiving end of your value and your service. Who better to articulate that value to somebody else?

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2019-11-20 17:38:02 • 20 second read

Ambition gets a bad rap at times, and it shouldn’t. The foundation of pure ambition is rooted in absolute gratitude. Putting some proportion to your existing success and the concept of your vision for the future must be balanced by humility and appreciation for your accomplishments, both in your nature and in what you’ve nurtured.

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2019-11-20 16:39:10 • 20 second read

At The Woodlands outside of Houston along with Melissa Taylor, Jared Todd and Michael Sloboda at First Trust presenting on our Total Client Engagement process for a great group of fee-for-service professionals.

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2019-11-19 18:36:10 • 20 second read

Duncan MacPherson in Toronto with Karl Chung and Colin White at First Trust Portfolios along with a great group of fee-for-service professionals attending an Echo Meeting.

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2019-11-18 18:43:11 • 20 second read

Oscar Wilde said, “A cynic is someone who knows the cost of everything and the value of nothing.” Don’t let the cynics dictate your approach. Find the people who share and value your approach and who have an alignment of interests with you. These are the people who embrace you so completely that they feel they are doing a friend a disservice by not introducing them to you.

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2019-11-15 17:33:25 • 20 sec

When you position the concept of a referral as a service you provide rather than as a favor you seek, and then drive it home with your sense of purpose, refer-ability is amplified. You don’t look needy and your value is easy to describe to others.

Learn more about our proven introduction process: https://www.paretosystems.com/total-client-engagement.html

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2019-11-14 19:51:24 • 20 second read

In Palm Springs with two great coaches, Steve Phillips and Marci Fried along with an elite group of fee-for-service professionals at a Mastermind Session.

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2019-11-12 21:37:06 • 20 second read

Had a great time in Atlanta with Ted Jenkin and Lee Heisman discussing entrepreneurship on The Shrimp Tank Podcast.

Catch the podcast here: https://shrimptankpodcast.com/episode-209-duncan-macpherson-making-clients-see-their-value/

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2019-11-11 18:33:53 • 20 second read

"In Flanders Fields, the poppies blow
Between the crosses, row on row,
That mark our place; and in the sky
The larks, still bravely singing, fly
Scarce heard amid the guns below."
- John McCrae

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2019-11-08 18:36:57 • 20 second read

How do you welcome new clients? How do you say thank you for client referrals? How do you respond to client service issues? Do you recognize milestones? As a business owner, branding is everything to your business, and everything you do is part of your branding. Everything you do matters. Scrutinize the entire client experience, and make a list of how you will respond to moments of truth. This is the first step in creating velocity, building confidence and ensuring that you are continually refining and optimizing your systems and procedures. Everything has to be rooted in process and habits.

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2019-11-06 21:51:16 • 20 second read

In Los Angeles with Dan Murphy at First Trust discussing proven strategies outlined in The Advisor Playbook as well the mindset and best practices of top fee-for-service professionals outlined in The Blue Square Method - landing in Q1!

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2019-11-06 19:18:18 • 20 second read

A lot of people in your market area need your expertise, but you shouldn’t spend time with people who need you at the expense of people who deserve you. You are only one person with just 24 hours in a day. Work with the people who are already convinced and let them convince their acquaintances for you.

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2019-11-04 18:31:26 • 20 second read

Many people still think of professional advisors as salespeople on commission. Your actions on a daily basis will either validate that or prove them wrong. This is why I spend a lot of time deprogramming our advisor clients and replacing their sales approach with a consultative approach. That shift allows them to implement a service model that ensures their clients focus on what the advisor is worth, rather than what he or she costs.

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2019-11-01 16:55:31 • 20 sec

There are plenty of difficult obstacles in your path. Don’t allow yourself to become one of them - Ralph Marsten

Pareto Systems' Total Client Engagement Process will help you overcome obstacles and achieve a breakthrough in your business. Click here to learn more: https://www.paretosystems.com/total-client-engagement.html

#businessdevelopment #practicemanagement #branding

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2019-10-30 16:56:40 • 20 second read

Talk to your clients and insulate them from the many factors out of your control. The more they trust you and feel comfortable with you, the more likely they will respond with advocacy when a friend asks them if they are happy with their professional advisor.

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2019-10-28 18:03:44 • 20 second read

If you travel around the world, you don’t have to go too far to realize that most of the people on the planet would kill for your worst day. Because you aspire to achieve things through integrity-centered actions, you accomplish goals through the service of others rather than at the expense of others. So keep on dreaming big dreams but, in the meantime, be happy with what you’ve already accomplished while you aspire to fill in the boxes that have yet to be checked.

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