Make your clients the voice you listen to. Just as importantly, demonstrate that you’re acting on their feedback. Close the feedback loop by continually pointing to any surveys or input you sought from your clients, and show them the actions you’re taking. This takes it from a claim that you’ll be improving the client experience, to your clients actually appreciating the elevation of service.
For more information on how to make your clients the voice you listen to and much more, talk to us about The Pareto Systems: https://www.paretosystems.com/the-pareto-system.html