Professionalizing and standardizing the client experience, using an org chart to outline roles and responsibilities, building a playbook to capture procedures and a service matrix that defines how your service model works provides immense value to your clients. There are many benefits to this for both you and your clients. One of the most important for you is to ensure that you're constantly investing 80 percent of your time with the 20 percent of the clients who generate 80 percent of your business.
Are you spending your time on the clients that need you at the expense of the clients that deserve you? The Total Client Engagement II consulting program will help you, and your team, define a process to organize your clients, create scarcity and focus your time. Learn more: www.paretosystems.com/total-client-engagement-II